Ashwin Antony

Master of Engineering in Information and Network Security

2019 - 2020

University of Limerick, Ireland

Completed: First Class Honours

The Master of Engineering in Information and Network Security provided a comprehensive grounding in key areas of security of Information and Communications Technology (ICT) systems.

Programme Content:

Thesis Paper: A case study on Image Registration in Medical Image Analysis

Data Forensics & Biometrics

Multimedia Communications

Web-based Application Design: Java

C++ Programming

Network & Host Security

Software Engineering

Cryptography & Security Protocols

Bachelor of Technology in Information Technology

2012 - 2016

Rajagiri School Of Engineering & Technology, Kochi, India

Mahatma Gandhi University, India

Completed: First Class

Programme Content:

Data Structures and Algorithms

Object Orinted Techniques

Object Orinted Modelling and Design

Web Applications Development

Data Mining and Development

Database Management Systems

Computer Networks

Unix Shell Programming

Software Testing

Design and Analysis of Algorithms

AarbIT Consultancy

2015

Kochi, India

Aided in Web Development & Web Hosting along with data management programs of the firm.

Moderator in Irish University Online Lectures

(Part-time)

September 2019 - December 2020

University of Limerick, Ireland

• Providing technical support to Postgraduate Diploma in School Leadership Tutors delivering online lectures via Microsoft Teams and BigBlueButton platforms.
• Successfully completed multiple online lectures by ensuring smooth and efficient tutoring sessions during COVID-19 pandemic period

Senior Systems Engineer

(Full-time)

June 2016 - June 2019

Infosys, India

• Delivered efficient-improved task reduction ideas and SQL code reviews with direct benefit to the client by analysing and grooming Project Backlog Stories between business and each cross-functional development teams involved in the project.
• Implemented automation of manual-redundant tasks using Python scripts internally within the team which increased the quality and efficiency of tasks performed.
• Resolved numerous Production and Testing environment related critical issues by closely working with clients via Scrum Stand Up meetings remotely within agreed timeframes.
• Took responsibility of mentoring new junior developers in our team to bring them up to speed with the implemented Django framework code and tools used in our data driven project.
• Developed easy to use documentation in Microsoft SharePoint for the frameworks and tools developed for adaption by other teams in our Project.
• Industrial experience in handling Support Tickets/Incidents, Change Management Controls and operation support metrics in ServiceNow and BMC - The Remedy Action Request System.

During my 3 years period in the organisation, I have been trained in numerous technologies including Python, SQL, SAP ABAP & SAP ERP-CRM functional modules and monitoring tools like Control-M Enterprise Manager along with involvement in client meetings and global audit conference calls.

Customer Relation Manager

(Part-time)

February 2013 - January 2016

Tommy Hilfiger, Kochi, India

• Communicated with managers in the organization to plan strategically expanding the customer base by upselling and cross-selling.
• Always maintained a positive, empathetic and professional attitude towards customers at all times.
• Acknowledged and resolved numerous customer complaints to ensure customer satisfaction.
• Knowing our products inside and be proactive with customer queries.
• Placing orders after examining daily stock reports and following up on delivery.
• Working with fellow staffs to keep the store clean and free of packaging materials like plastic and boxes.
• Ensure customer satisfaction and provide professional customer support.
• Ensuring shelves are well stocked and the items are always attractively displayed with store shipments out of customer traffic areas.